Medway Travel Ltd
Medway Travel Limited is a specialist provider of travel solutions to the corporate, education and leisure sectors. The company differentiates itself through a team of highly professional and experienced travel experts who deliver extraordinary customer service, and by sourcing best value for its clients.
In addition to core travel services, Medway’s portfolio extends to include events management and overseas property management services.
With a 20 year trading history and a reputation for exceptional quality of service delivery, Medway Travel can be considered an industry leader and ‘best in class’ provider.
With a broad range of products and services supporting a range of disparate markets, Medway Travel needed a particularly flexible client database solution.
All executives and administrative staff within the business were familiar with and committed to the Microsoft Office™ product suite. Consequently, integration with MS Outlook, Word and Excel was a prerequisite in order to ensure maximum productivity and user buy-in. More »»
Assimilate Limited has been serving the UK Scientific, Environmental and Engineering industries for over 6½ years. The company focuses on the provision of specialist recruitment, training and HR services, offering valuable assistance to a wide variety of companies within these sectors.
Assimilate provide professional and personalised support to both clients seeking help with the development of their staff and candidates looking for new permanent employment opportunities.
As the business has become more successful and organic growth accelerates, the challenge of data management has also grown. Assimilate have established a reputation for professionalism and thoroughness of approach, and immediate access to critical client and candidate data continues to be imperative.
Coupled with this, client demand means that Assimilate are challenged to develop ways in which they can become more productive, maximising staff productivity and managing time as effectively as possible. More »»
Derby Mortgage Centre (DMC)
Derby Mortgage Centre (DMC) has experienced considerable growth since the business began providing a broad range of mortgage related financial services in early 2003.
DMC has always believed its high quality personal customer service to be a considerable differentiator, and a key factor in securing new business.
The company has discovered that further to winning the confidence of new customers, this approach has been successful in generating a considerable amount of incremental business from existing customers. As a result, revenue growth had compounded and the company was facing the inevitable expansion of its adviser and administrative teams to cope with its expanding client portfolio.
However, the DMC directors have discovered a way to effectively manage growth and maximise revenues from new and existing customers without expanding their cost base. The company has chosen to implement industry leading ACT! contact management software. More »»
ORS (UK) Ltd
ORS UK are a young forward thinking company based in Staffordshire, driving new standards in the office furniture industry. From their 25,000 sq.ft Burton upon Trent warehouse, ORS can provide everything you’d expect to find in the modern office environment from a single typist’s chair through to a complete office refurbishment.
Since 2001, ORS have worked hard to build a unique reputation for quality and value that sets them apart in an extremely competitive industry. Professionalism in the presentation of their solutions and careful management of projects has enabled them to build an impressive client portfolio. This includes companies such as John Lewis, Vodafone, Cable and Wireless, Care UK and Lambert Smith Hampton.
ORS UK is also a company that takes its social responsibilities seriously. The foundations of the business are built on caring for the environment as well as meeting customer’s needs. This is clearly demonstrated in the ORS recycling policy.
The company believe their offering to be unique in providing a solution for every office, and not only supplying new office furniture but removing the old furniture for recycling as well. More »»
Dukes Bailiffs Solution
Established in 1993, Dukes are certificated Bailiffs and Debt Recovery agents currently located in Staffordshire and Merseyside, offering an enviable range of services throughout England and Wales.
Dukes are proud to receive instructions from a wide-ranging client base and have achieved this by recognising that many of their existing and prospective clients work to tight timescales and budgetary constraints. They have developed working relationships to free up as much of their Clients’ resource and time as is possible, whilst constantly delivering an exceptionally high level of service. This has proved to be a considerable differentiator for Dukes, and a key factor in securing new business.
Customer and contact data was organised with the aid of Excel spreadsheets and Outlook handled activity management. However, as the business expanded, Dukes found that the lack of multi-user access and limited functionality was inhibiting. The systems in place were not able to effectively support continued growth and thus became impractical to use.
Management immediately recognised a need to implement a more scalable and flexible solution that would enable them to manage client activities and interactions and monitor business development performance and results.
The system also needed to support a distributed implementation topology whereby staff could access and share common data from a number of UK locations. More »»
ACT! Case Studies
Medway Travel Ltd