BluebirdCRM scoops honours at Sage Circle of Excellence Awards 2011
Blenheim Palace, UK 6TH December 2011: Sage UK, the leading business software and services provider, today named CRM software specialist, Bluebird Sales and Marketing Ltd (trading as BluebirdCRM) as winner of of its coveted ‘Circle of Excellence Award for 2011’.
Sage’s Circle of Excellence recognises and rewards its leading Business Partners who provide outstanding customer service and whose customers are the most likely to recommend them to friends and colleagues. This is calculated using a 'Net Promoter' mechanism, independently verified by the University of Newcastle Business School.
The 'Net Promoter Score', or NPS, is embraced by major companies as a measure of customer loyalty, customer engagement, and future business growth. Net Promoter Scores can range from -100 to +100. Scores of 50 and above are generally considered best-in-class/world-class levels of performance. BluebirdCRM's NPS of +71% places the company in 4th place overall and the top 0.5% of Sage Business Partners.
Will Ingleby, Managing Director at Bluebird Sales and Marketing Ltd commented on how much this award means to the company: “Being invited into the ‘Circle of Excellence’ this year is a fantastic achievement for all our staff who pride themselves on delivering a very high standard of service to our customer base. As a business we are hugely passionate about providing expert consultancy, implementation and support and winning this award is recognition that we are succeeding in this endeavour.”
Bluebird's Will Ingleby and Nicola Gibson receive the Circle of Excellence '2011 Winners' award from Sage UK plc Managing Director Brendan Flattery and Jayne Archbold, Managing Director of Sage’s Mid Market Division.
On presenting the award, Brendan Flattery, CEO, Sage UK & Ireland commented: “It’s a real privilege to present these awards and my congratulations go to all involved. At Sage, our vision is to be the business software company that everyone recommends and our Business Partners are central to helping us achieve this. The Circle of Excellence rewards the Business Partners who support this vision by providing our customers with a fantastic customer experience.”
About Sage UK
Sage (UK) Limited is a subsidiary of The Sage Group plc, a leading international supplier of business software. The Sage range of business software and services ranges from accounts, payroll, forecasting and business intelligence to customer relationship management, e-business and help for start-ups. Services include Excel Support, HR Advice, Health and Safety Advice and training courses.
BluebirdCRM's Nicola Gibson scoops Major Award
Business leaders from across East Staffordshire and South Derbyshire gathered at the Pirelli Stadium to toast the winners of the Burton Mail Business Awards 2010 in November.
The awards have been running since 2005 and returned to the prestigious Pirelli Stadium after a two year absence.
BluebirdCRM’s Nicola Gibson collected the award for Outstanding Young Employee of 2010, one of the most hotly contested categories.
In making the presentation, Directors of Burton College described how they had been impressed with the initiative that Nicola had shown in recognising opportunities for self-development.
By recognising the requirements of the business and aligning these with her own career development path, Nicola had been able to pursue a path of Continuous Professional Development and acquire valuable qualifications in marketing whilst assisting BluebirdCRM in becoming the largest Sage and ACT! reseller in the Northern half of the UK during 2010.
Kevin Booth, Editor of the Burton Mail, told the audience:
“These awards are a celebration of business excellence across East Staffordshire and South Derbyshire."
"It’s easy to forget, amid the speculation of a double-dip recession, compulsory redundancies and a freeze on recruitment, that many of our local companies are continuing to forge ahead, through innovation, entrepreneurship, diversity and a desire to be the best” “We’re here tonight to applaud all of those attributes and the very considerable contributions our finalists make to the economy of East Staffordshire and South Derbyshire."
“On behalf of Staffordshire Newspapers, congratulations to each and every one of you for making the shortlist in some fiercely competitive categories. The standard of entries was extremely high and I know the judges had some very difficult decisions to make in coming up with their final selections.”
Awards director Dave Bryon said: “We have been amazed by the number of responses at all stages of the business awards. “The awards gala dinner event was a sell-out involving 260 businessmen and women from across East Staffordshire and South Derbyshire. “The whole event was a celebration of the success and talent in the area.”
South Staffs & Derbyshire Business Awards
Bluebird Sales and Marketing were named winners of a major business award during a gala dinner at the Pirelli Stadium.
The awards organised by Central Telecom and The Burton Mail, and hosted by BBC Midlands Today's Kaye Alexander were launched in 2005 as a bid to recognise the success and achievements of companies that have helped to drive the economy that Burton and South Derbyshire currently enjoy.
Organisers praised that calibre of the hundreds of entrants, remarking repeatedly how difficult the decisions had been to choose the winners. Judges said "after much deliberation, it was decided that Bluebird demonstrated all the key attributes that the sponsors were looking for".
Bluebird Sales and Marketing Managing Director Will Ingleby accepted the coveted 'Best Startup Business' award from Trish Green, Managing Director of award sponsors Handover Recruitment (left) and Kaye Alexander of the BBC.