SageCRM Support
BluebirdCRM support packages for SageCRM provide comprehensive system management and user assistance. Our goal is to ensure that your investment in CRM delivers a return and keeps on empowering your customer facing teams as your business grows and changes.
Our
SageCRM support technicians are Sage Certified Product Specialists, backed by Sage UK’s technical support team. Our
technicians have the necessary skills and resources to resolve technical
software issues that you may experience, as well as provide advice on
system features and functions.
BluebirdCRM SageCRM support includes:
Telephone help line: Providing access to our support staff. Monday to Friday 9:00am – 5:30pm (except public holidays).
E-mail support: You can e-mail us with a query at any time and we will aim to respond within 2 working hours.
Remote access for user support: Using the power of
the internet and state-of-the-art web tools, our technicians are able to
‘dial in’ to your server or workstation and see the problem that you
are encountering at first hand*.
Consultation: You are invited to seek our advice regarding the use of your system including the potential benefits of applying updates and
upgrades*.
Business advice: With the benefit of many years of
sales and marketing experience, we are CRM users too. This means that
we understand how business works and why it is important to you to get
the best from your system*.
CRM system reviews: The best results come when users are confident and aware of
key system features/functions. Quarterly system reviews provide an
opportunity for users to ask questions and seek advice on areas of the
software that may better support business process.
System configuration requests:
Discuss your database requirements with our Product Specialists
who will work with you to decide how SageCRM can be setup and configured to
support your needs. Whether this means adding new fields, configuring workflows or specifying security profiles, our specialists will handle all the necessary configuration changes for you.
Effectively, we’re acting as your CRM Systems Administrator*.
*Please note that support is not a
substitute for training. Whilst we are happy to provide advice around
specific issues, for assistance with multiple 'how to' queries
(especially at the time of initial installation or for new users) would
be considered outside the scope of Corporate support.
For further details and pricing please contact us on (01283) 535 445