BluebirdCRM Support Customers
If you are a BluebirdCRM contracted support customer, you may contact a member of our support team during normal working hours (9:00am to 5:30pm Monday to Friday, excluding UK public holidays).
To request support...
Call: (01283) 535 445
How we handle support calls...
Calls are given a priority based on incident description, subject and overall impact upon the client's business. This is determined at the point of call/request receipt and is reasonably assigned by the BluebirdCRM call handler.
We will try to provide an appropriate:
- fix to the problem or completion of a service request.
- recommendation to implement a temporary workaround.
- request for further information regarding the problem so that further investigative procedures may be carried out.
- written report on the cause of the problem and the likely effect(s) on the system other than those already experienced.
We will record all Service Requests and maintain a record of resolutions of faults in order that any recurrence of the fault may be detected quickly.
If you do not have a support contract in place with BluebirdCRM, we may offer support on a case by case basis, chargeable at an hourly rate. Please call our sales team for further information on (01283) 535 445.
Alternatively, you may be interested in subscribing to one of our annual support packages. Please see links below for further information ...